I’m not sure how earth shattering this is, but this post from HotelMarketing.com refers to a study showing that most people searching for a hotel are using a search engine to find hotels rather than going directly to a hotel’s corporate site. No big surprise that the internet is helping to commoditize hotel rooms just as it assisted in pushing airline tickets that same direction.
For most people, I believe, hotel rooms are booked primarily — in this order — for their location (city & state), price, proximity to desired landmarks, amenities, and then brand loyalty. No real scientific data there, just my gut instinct on how the average person goes about finding a hotel room for a family vacation, weekend getaway, business trip, etc.
I don’t doubt that brand does come into play if there are two hotels that match closely on the other factors. But average people don’t much care if it’s a Hilton or a Radisson in most cases. So, searching by destination, as this study suggests, seems perfectly matched to my theory. And, if you look at the search data you’ll find that a city name with a qualifier such as “discount” or “cheap” are the next most popular.
The danger for OTAs and Search Marketers or resellers depending on search marketing, though, is the risk of becoming nothing more than a price and amenities comparison engine that enable users to pick out a property, from a location search, and then go directly to the chain’s website to book the room. This study suggests that just that is happening:
“The BDRC said bookings are increasingly being carried out on hotel sites but third parties such as Expedia (40%), Lastminute.com (36%) and Ebookers (22%) continue to feature prominently during the research stage.”
If all you sell are hotel rooms, how do you differentiate from the rest of the pack? How do you use all of those great rankings to convert visitors to buyers?
Here may be a clue… The PhoCusWright Travel 2.0 Consumer Technology Survey, published in December of last year, says that,
“When it comes to making travel purchasing decisions, most American travelers would rather see the options for themselves than simply act on the recommendations of others. In fact, travelers want to view the options in detail via pictures, online maps and video.”
Frankly, I’m surprised at the fact that hotels aren’t trying harder to compete head-on in search engine marketing. Aren’t they leaning on their brand a little too much? Or are we just doing the hard work for them?
Search engines dominate how consumers look for hotels
